Support

Real humans, plain email. No ticket portal.

Email us

For bugs, feature requests, billing questions, or anything else — email support@skyfall.consulting.

Response time. We aim to reply within 2 business days. Skyfall is a small team — outages and active incidents jump the queue, everything else is handled in order received.

Filing a useful bug report

The faster we can reproduce a bug, the faster we can fix it. Include as much of the following as you can:

  • Workspace slug. The URL fragment after /workspace/ in your dashboard — for example acme-engineering.
  • What you expected to happen versus what actually happened.
  • Steps to reproduce. If you can repeat the bug in three steps, list them. If it's intermittent, say so and describe roughly how often.
  • Approximate time and timezone the issue happened — this lets us pull the right logs.
  • Browser and operating system, e.g. Chrome 120 on macOS, or Slack desktop on Windows.
  • A screenshot or short screen recording, if it helps explain what you saw.

Don't include passwords, OAuth tokens, or other secrets in your email. We will never ask for them.

Open a pre-filled bug report email →

Account, billing, and data

  • Cancel a subscription. Use the billing page in your workspace settings — you keep access until the end of the current billing period.
  • Delete your workspace. Settings → Danger zone. This removes all associated content immediately and cannot be undone.
  • Export your data. Email support@skyfall.consulting from the address on the account; we'll send you a JSON export of your projects, conversations, and deliverables within 30 days.
  • Disconnect an integration. Workspace → Integrations → disconnect. Your tokens are revoked and deleted.

Security disclosures

If you believe you've found a security vulnerability, please email support@skyfall.consulting with the subject line “Security disclosure”. Please give us a reasonable window to investigate and ship a fix before disclosing publicly.

Policies